The Scottish Information Commissioner - It's Public Knowledge
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Person IconAre verbal requests valid?

Can requests be made by telephone? Is a voicemail message a valid request?

 

The Freedom of Information (Scotland) Act states that requests must be: 

  • in writing (email, fax, etc.) or  
  • in another form which, by reason of its having some permanency, is capable of being used for subsequent reference (recording made on audio or video tape, etc.)

Under the Environmental Information Regulations (EIRs), a request for environmental information may be made in any form, including verbally. 

This briefing provides guidance to public authorities on responding to information requests which are left on voicemail or which are otherwise recorded during telephone calls. 


Download the briefing:

PDF iconAre verbal requests valid?

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